ON-DEMAND Delivery Apps

  • Published on Sep 05 2020

Neo Yiangou

Founder, New Service Development

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Practices and Key Features

In today’s world, advancement in technology has resulted in the need for an on-demand delivery model. Undoubtedly, it is one of the most extensively used business models recently. Online delivery software reshapes and improves customer experience. Undoubtedly, the demand for on-demand delivery apps has increased with the sudden outbreak of Covid-19. 

When it comes to profitability, the on-demand business model has remained tremendously profitable despite the challenges and difficulties that Uber and other companies have been facing not long ago. For that purpose, every business owner must understand the opportunities and benefits that the on-demand economy can offer. 

Before joining the trend and adopting the on-demand delivery plan for your business, you need to consider a few important things. In this article, we have come up with benefits, cases, and features of on-demand delivery apps.

The Primary Benefits of on-demand Delivery Apps

The on-demand delivery app serves the purpose of matching demand and supply in as fastest way as possible keeping the process convenient at the same time. However, such delivery apps are not only confined to business or customers, as on-demand delivery yield various benefits for both. 

Take a look at the following vital aspects of on-time delivery services:


On-demand delivery provides the fastest and convenient experience for both customers and providers. Based on the type of service, it often takes 10 minutes to 24 hours to execute an order. However, the process is very simple that requires a few steps to follow. 


It provides cheap services because the on-demand delivery model depends on independent contractors. There is no need to hire full-time couriers for a business owner. Traditional delivery providers tend to take care of their logistics as well, but on-demand delivery apps make it hassle-free. Most importantly, almost 80% of customers using such apps are able to save delivery money. 


On-demand delivery tools offer a convenient way of service from placing an order to making a payment and tracking the order. These are simple and easy-to-use for your comfort. It is beneficial for a business to design an effective process and eradicate the micro-management and coordinating the consumers directly to couriers. 


On-demand delivery apps are highly transparent as customers can provide ratings and feedback. It helps the business owner to monitor the feedback provided by the consumers and address the issues in the best possible way. 

Keep in mind that the on-demand delivery app depends on mobile-first user experience, and it provides more flexibility to the customers and couriers at the same time. An app like Uber is a great example of how other businesses can adopt an on-demand delivery model. 

Like any other on-demand delivery app, CHENZON GPS Delivery Management builds an efficient delivery system with the help of three different products. These 3 products include a drivers-facing mobile app, courier app, and administrative web dashboard. 

Two possible ways in which a business can adopt an on-demand delivery model

1. By doing a partnership with a third-party on-demand delivery provider

It is possible for you to collaborate with an already existing on-demand delivery app to offer your products or services. You can join a partner program by using their platform and user base. By doing this, it makes you able to cut down the set up costs of your own delivery program. 

2. By developing a dedicated app for your business

The other way to go is by developing a dedicated app for your business. For instance, if you run a pharmacy or flower shop, such an app can help you to offer on-demand delivery services. Take Domino’s Pizza into consideration which is a widely-known example of this approach. 

Setting up an easy and convenient way of deliveries can make you stand out from your competitors in the market regardless of the chosen approach. However, further following cases can help you to establish powerful and effective on-demand delivery. 

On-demand Delivery Cases and Examples

Due to its popularity, on-demand delivery is widely used by various businesses. However, it is necessary for any business to take a deeper insight into an already established business with a successful on-demand delivery model. For that purpose, let’s take the Uber business model into the consideration that can be applied to almost any niche. 

Courier Services

Courier services refer to the peer to peer services. In such services, you demand a courier to pick your stuff up at one location and bring it to another location. Uber has a successful tracking software to ensure an effective on-demand delivery model. However, other services including parcel delivery, laundry, and many more can also adopt this approach. Rinse tends to adopt this approach of delivering such services. You can also collaborate with a personal shopper assistant where a person will buy stuff from the store and deliver it your desired location (for example, Chenzon GPS Fleet Management)

Goods delivery

Goods delivery can be applied to any product whether these are flowers (BloomThat) or gifts, medications (NowRX), groceries (Instacart), and marijuana (Canary). These are some well renowned on-demand local delivery apps for their respective products. Such apps provide a wide range of products available, preferred delivery time slots, and doorstep services. 

Moving and furniture delivery

For moving and furniture delivery, on-demand truck and hauling apps like Chenzon GPS Fleet Management make it convenient for you. Set your pickup and destination location, choose the right vehicle, and manage the preferred arrival time. Once places your order, you can seek assistance from helpers in the app, and track your order along the way. 

Food delivery

On-demand food delivery is one of the most profitable and crowded segment. The apps like Grubhub and UberEATS deliver groceries and restaurant food at your doorsteps in no time. Such apps can meet your hunger throughout the day with the help of their delivery people. 

Postmates started as on-demand delivery services in terms of courier and goods delivery business. However, it has recently focused mainly on food delivery. 

CHENZON GPS Delivery Management – Core features & capabilities

Like any other on-demand delivery app, CHENZON builds an efficient delivery system with the help of three different products. These 3 products include a drivers-facing mobile app, courier app, and administrative web dashboard. 

Driver mobile app features

• Login/Authentication: It uses email, or username when it comes to log in or authentication of the users. 

• Orders/Tasks: When it comes to placing an order in the app or manually, it requires you to fill out basic information such as pickup and drop-off locations, customer’s and product info, and preferred delivery time. 

• Matching algorithm: Based on your current location, it matches the order with the nearest available driver

• GPS order tracking: Any on-demand delivery app should let you track your order. Likewise, it tracks the current location of your order and the expected arrival time (ETA). 

• Messaging/Notifications: This feature lets the consumers contact the driver once the order has been accepted. It offers integration with phone calls to re-schedule the delivery. 

• Rating System:  This feature allows you to leave feedback and rate the courier service.

• Personal profile: It includes order history such as rating, and preset personal info (name and addresses). 

• Push Notifications: It enhances user experience and acts as a great customer engagement tool. It sends notifications while the order is on the way or has arrived. 

Courier app functionality

The additional level of security for the contractors can be met with the help of courier app functionalities. The company can create courier profiles for the verified couriers. However, the courier onboarding platform is another alternative of a verification process

• Order details: The available orders can be reviewed including the client’s details with this feature. 

• Auto assignment the order: With this functionality, drivers can accept/reject an order/task. 

• In-app messaging: It enhances communication with clients  and company. 

• Delivery status: With the help of online delivery software, it has the ability to let the delivery man update the customer about the delivery status when the order is picked up and delivered.

• GPS navigation: It enables in-app navigation for increased flexibility. 

• Rating and feedback: Just like the customers, couriers would be able to rate their clients and leave feedback about their orders. 

• Personal profile: It includes history about the completed orders and earnings. 

• Additional features: Other additional features such as the ability for couriers to accept tips from their customers. 

Web-based management portal

• Customer support module such as real-time notifications and SMS integration system. 

• Accounting module including transactions and payment details. 

• It provides advanced analytics to detail the activities and completed orders. 

• It includes a profile database of customers and couriers.